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Merchants / General |
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Community Banks
Merchants / General
Q. What do I need to accept
credit cards at my business?
A. In order to accept credit cards, a
business must have a merchant account and a checking account.
Merchant e-Solutions can supply the merchant account, which provides
the ability to accept, authorize and deposit credit cards
electronically through a dial terminal, PC product or Internet
solution. A checking account is required to receive payment for your
credit card transactions. Find
out More...it's never been easier!
Q. Do I need a business
checking account at a certain bank?
A. No. Simply let us know where your
account is and we'll handle the rest. Find
out More....it's never been easier!
Q. What value does Merchant
e-Services add to my business?
A. Merchant e-Solutions is committed
to delivering the latest payment processing technology available.
Whether your business is online or on the next block-we're looking
for ways to provide the products and services that will save you
time and money. With easy access to web-based reports offering
batch, deposit, and monthly billing information, you'll find out
just how easy it can be to reconcile your transaction activity. Find
out More...it's never been easier!
Q. How long does the approval
process take?
A. Applications submitted online are
usually processed by the end of the next business day. If you
provide us with an e-mail address, we can let you know just as soon
as a decision is made. Also, once you submit an online application,
we'll provide you with a user ID and password so that you can return
and check on the status of your application whenever you wish. Find
out More...it's never been easier!
Q. Do you accept non-U.S.
merchants?
A. Not at this time. Association
regulations currently permit us to process transactions only for
businesses domiciled in the United States, and you must have a
U.S.-based business checking account to receive payment for
transactions.
Q. Which cards can I accept
besides Visa and MasterCard?
A. Your Merchant e-Solutions account
enables you to authorize and capture Visa and MasterCard
transactions. Additional card types can be added by establishing
accounts with Discover (for which we can help you quickly obtain a
merchant account), American Express, Diner's Club and/or JCB. Your
Merchant e-Solutions sales representative will be glad to help
direct you through the process. Find
out More...it's never been easier!
Q. Can I verify
checks?
A. Yes. Merchant e-Solutions offers
check-verification as one of its options. Please contact a sales
representative for more information. Find
out More...it's never been easier!
Q. What are purchase cards
and why do I need to accept them?
A. Purchase cards are used by
businesses and government agencies to minimize expense and maximize
efficiency when making purchases. While they may look like a normal
credit card, extended information must be entered at the time of
purchase (such as order number and the sales tax amount) in order
for the transaction to be processed correctly. Terminal and PC
solutions that are purchase card enabled will automatically prompt
for the additional information when a purchase card is entered. If
your business processes a significant amount of corporate or
government sales, you may want a dial terminal or PC solution that
offers the purchase card option. Find
out More...it's never been easier!
Q. What's the difference
between accepting a Check Card and a Debit Card?
A. An ATM card with a Visa or
MasterCard logo is considered a check card and can be used to make
purchases at any business that accepts credit cards. On the other
hand, a debit card can only be used to make purchases at businesses
that are set up to process debit transactions. Debit transactions
require a terminal with a printer and pin pad. Your Merchant
e-Solutions sales representative can provide you with more
information. Find
out More...it's never been easier!
Q. What is AVS?
A. Address Verification Service is a
fraud prevention tool provided for non face-to-face transactions,
such as mail, telephone and Internet orders. When a transaction is
key-entered on a terminal or PC, and properly identified as a
mail/telephone transaction, the merchant is prompted for a street
address and zip code (Internet orders use the "ship to" address a
shopper provides). During the authorization process, an additional
check is made to validate that the shipping information for the
cardholder matches the address on record for the cardholder's
account. A result code is returned indicating a match, a partial
match, or no match. The merchant then has the opportunity to review
the transaction more closely before shipping goods. Find
out More...it's never been easier!
Q. Can I use my existing
terminal equipment?
A. Yes-most likely. If you have
terminal hardware that is supported by our dial terminal
applications, Merchant e-Solutions can program your existing
equipment. Find
out More...it's never been easier!
Q. What if I want to buy a
terminal instead of renting one?
A. Merchant e-Solutions can provide
the latest terminals, printers and pin pads from Hypercom and
VeriFone for rent or purchase. Please contact a sales representative
for details. Find
out More...it's never been easier!
Q. How secure are the Web
Reports?
A. All transaction information is
stored on secure servers at state-of-the-art data centers. Credit
card account numbers are never transmitted without using the most
secure encryption protocol. In addition, only a portion of a credit
card number is provided in online reports, which helps protect your
business, our business, and the cardholder's account. Find
out More...it's never been easier!
Q. Is there payment software
available for the Mac?
A. POS-partner is a Windows-based
program. However, if the MAC is your primary operating system,
please contact our sales group for additional options. Find
out More...it's never been easier!
Q. Can I integrate my
traditional payment processing with my Internet
activity?
A. Yes. Since Merchant e-Solutions
offers a comprehensive array of dial terminal, PC software and
Internet processing solutions, our merchants can appreciate the
benefits of shared reporting and settlement features. Find
out More...it's never been easier!
Q. When will my funds be
available?
A. Merchant e-Solutions processes all
closed batches for settlement by the following business day. At that
point, your depositing bank is responsible for posting the funds to
your account. In general, the entire process takes about 2 days. Find
out More...it's never been easier!
Q. Can I receive my merchant
statement through the web?
A. You will be able to access your
monthly activity statement from Merchant-eSolutions through the web,
and we'll store online copies for up to 12 months. If you'd also
like a paper statement sent through the mail, just let us know. In
addition, you will be able to generate daily reports from your dial
terminal, PC program or Internet processing solution. Find
out More...it's never been easier!
Q. What kind of support can I
expect?
A. Merchant e-Solutions provides
toll-free customer support 24 hours a day, 7 days a week. Inquiries
can also be e-mailed for prompt handling. Find
out More...it's never been easier!
Q. Are there any hidden
fees?
A. Your sales representative will
disclose all fees based on the solution you choose. Merchant
e-Solutions does not charge a lot of extraneous fees often charged
by other processors. Find
out More...it's never been easier!
Q. I've just been quoted an
unbelievable rate from another processor. Can you beat
it?
A. Ask for the quote in writing,
along with any additional fees you might be charged. If you're
renting your hardware, find out the total cost of ownership. Check
and see if there are any equipment finance charges with the rental
and if you can opt out of the agreement at any time. See if there
are any per item charges in addition to the processing rate. And
also check for termination fees in your contract. Often what seems
like a very low rate turns out to be less than a great deal because
of hidden fees and inflated equipment prices. Your Merchant
e-Solutions sales representative will be more than happy to offer a
price comparison. Find
out More...it's never been easier!
Internet
Q. What do I need to accept
credit cards on the Internet?
A. To accept credit cards, a business
needs a merchant account and a checking account. Merchant
e-Solutions can supply the merchant account, which provides the
ability to accept, authorize and deposit credit cards
electronically. A checking account is required for receiving
transaction deposits. To process transactions on the Internet, a
payment solution is required that can request a credit card
authorization online and process the results, in a specific format,
in a safe and secure environment. Merchant e-Solutions works with
several solution providers that can help with this process
regardless of what stage of development you have reached. In
addition to our preferred partners, merchants can choose any
solution certified with VirtualNet or write directly to the
VirtualNet gateway specifications. Find
out More...it's never been easier!
Q. What is
VirtualNet?
A. VirtualNet is an Internet-based
payment gateway operated by TSYS. VirtualNet supports direct
Internet-to-VisaNet connectivity for processing credit cards
online. VisaNet is one of the fastest and most reliable
credit card networks worldwide. Find
out More...it's never been easier!
Q. How can I obtain a list of
VirtualNet certified products and services?
A. Contact a Merchant e-Solutions
sales representative or visit the TSYS
website. Find
out More...it's never been easier!
Q. How do I know your
Internet solutions are the right fit for my specific level of
Internet development?
A. Regardless of the extent of your
Internet processing needs, technological capabilities, or how much
you have already developed, Merchant e-Solutions will work with you
to find and implement the right solution. Find
out More...it's never been easier!
Q. I'm just starting out. Can
you help get my online store built in addition to offering payment
processing?
A. Yes. Merchant e-Solutions
realizes that you face a difficult process when evaluating
options for implementing an online store. Constantly changing
technology and the expense of an in-house web design and
development team can make a hosted solution with all-inclusive
features (store building, shopping cart, payment processing)
the better choice. Contact one of our sales representatives.
Find
out More...it's never been easier!
Q. Why should I take my
business online? Aren't dot-com businesses starting to
struggle?
A. The wild euphoria that initially
surrounded Internet commerce is beginning to settle into a more
stable, measured approach. E-commerce forecasters and venture
capitalists agree that the current landscape is one that favors a
return to solid economic models and business fundamentals for online
business. Traditional "brick-and-mortar" retailers, as well as
catalog and mail/telephone shops, are expected to do very well
online. And exclusive dot-com businesses are looking to extend their
online success into "four-walls" retailing. So it may make sense to
have both a physical store and a virtual store-and we can provide
both. Find
out More...it's never been easier!
Q. Won't my Internet sales
simply steal from my traditional business? How will an online store
bring me new shoppers?
A. The Internet represents a new
sales channel that can bring in new business rather than shift an
existing customer base. Through technology, the web offers
customization and personalization opportunities that will extend the
reach and sophistication of your business. Your online store never
closes, and it's available to shoppers everywhere. Find
out More...it's never been easier!
Q. Can I integrate my
Internet activity with traditional payment processing?
A. Yes. Since Merchant e-Solutions
offers a comprehensive array of dial terminal, PC software and
Internet processing solutions, our merchants can appreciate the
benefits of shared reporting and settlement features. In fact, we
can make it possible for your physical store and online store to act
like a chain so that you can get consolidated statements, deposits,
and reports normally available to only much larger businesses. Find
out More...it's never been easier!
Q. What if I already have a
shopping cart and simply need payment processing?
A. Merchant e-Solutions is able to
offer merchants the ability to connect their checkout with
a hosted order form, or establish a more sophisticated server-level
connection. For more information on these options, please
contact one of our sales representatives. Find
out More...it's never been easier!
Community Banks
Q. How large must my bank be
to utilize Merchant e-Solutions for merchant payment
processing?
A. Any size. Most clients have
merchant portfolios with anywhere from fewer than 100 to a several
thousand merchant accounts. Find
out more.
Q. What kind of support and
resources can we expect?
A. Much more than you're probably
getting today! Merchant e-Solutions has designed our services with
your needs in mind. These services include Internet access to a host
of tools to help you manage your portfolio and sales tools that help
promote your brand. Online tools include the ability to submit and
check the status of merchant applications, access to reports that
provide merchant batch, deposit, and monthly billing information,
and access to reports that help you understand the profitability of
your merchant business. We'll also provide you with an array of
sales tools that display your brand, including sales collateral,
merchant applications, and merchant agreements. Plus, the online
site that you and your merchants access will also display your
brand. Find
out more.
Q. Who provides technical
support and servicing to the merchant?
A. Merchants contact our highly
trained customer support team for any questions related to their
merchant account, including inquiries related to equipment,
transactions, billing, and supplies. Find
out more.
Q. Who owns the
account?
A. You do! Merchant e-Solutions is
here to support you and your portfolio and to promote your brand. So
you make the credit decision and submit the merchant application. We
handle the processing, setup, and servicing of your accounts on your
behalf! Find
out more.
Q. What if my bank needs help
with sales?
A. We are more than willing to
support you in the area of sales if you have that need. Please feel
free to contact one of our sales representatives to discuss this
option in more detail. Find
out more.
Q. Will my merchants see my
bank brand or the Merchant e-Solutions brand?
A. Merchant e-Solutions fully intends
to promote your brand. We can make it possible for monthly merchant
statements, sales collateral, new account applications, merchant
agreements, and the web reporting site to display only your brand.
Find
out more.
Q. Will it be profitable for
my bank to use your services?
A. Merchant e-Solutions has put
together a very competitive package of services. Not only might we
be able to beat your current rates, but we believe we can do so and
still provide you with a more comprehensive set of tools than you're
getting today. Find
out more.
Q. What kind of web presence
will we have? (talk about bank's branding on our site AND/OR their
ability to incorporate info into their pages).
A. That depends on your needs. We can
develop and maintain a site with your brand for access by your
merchants and bank to view web reports and submit new account
applications. If your bank already has a web site, we can link it to
the site that we maintain with your brand.Find
out more.
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